Privacy Policy

Effective Date: 2/1/2026
This Privacy Policy describes how All Grit Plumbing (“Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information obtained through allgritplumbing.com (the “Site”), including through website forms, chat features, service request tools, telephone calls, text messages, and other communications associated with the Site.

By accessing or using the Site, submitting information through the Site, or communicating with us through the Site or contact methods listed on the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Telephone number
  • Service address
  • Billing address, if applicable
  • Details about your plumbing needs, requested services, scheduling preferences, and related communications
  • Any other information you choose to submit through contact forms, quote request forms, chat tools, appointment request features, or other interactive portions of the Site

We may also automatically collect certain information when you access or use the Site, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Dates and times of visits
  • Clickstream data
  • General usage and diagnostic information collected through cookies, pixels, analytics tools, call tracking tools, and similar technologies

2. How We Use Information

We may collect, use, process, and retain information for legitimate business and commercial purposes, including to:

  • Respond to inquiries and communicate with you
  • Schedule, confirm, reschedule, and manage appointments
  • Provide estimates, dispatch services, and perform plumbing services
  • Send service-related communications, including reminders, follow-ups, and customer support messages
  • Communicate by phone, email, and text message
  • Improve the Site, user experience, operations, advertising, and services
  • Monitor and evaluate lead sources, advertising performance, and customer engagement
  • Maintain internal records
  • Protect the security and integrity of our systems
  • Comply with legal obligations and enforce our rights

3. Forms, Chat Features, and Customer Communications

The Site may include contact forms, quote request forms, scheduling forms, live chat, web-based messaging, or similar communication tools. When you submit information through any of these features, you expressly authorize us to use that information to respond to your request, communicate with you about our services, and maintain business records related to your inquiry or service needs.

You should not submit confidential, highly sensitive, medical, or financial account information through the Site unless specifically requested by us through a secure method.

4. Text Messages and SMS Communications

If you provide your mobile number through the Site, over the phone, through chat, or through any other communication with us, you consent to receive text messages from us to the extent permitted by law. These messages may include conversational messages, appointment reminders, service updates, follow-up communications, review requests, and, where you have provided the required consent, marketing or promotional messages.

Consent to receive text messages is not a condition of purchasing any property, goods, or services from us.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of non-essential text messages at any time by replying STOP to any text message you receive from us or by contacting us directly. You may reply HELP for assistance where that functionality is available. We will honor opt-out requests in accordance with applicable law.

5. Call Tracking and Telephone Communications

We may use call tracking numbers, call analytics, and related technologies to help us understand how customers find us, evaluate advertising performance, improve customer service, and manage inbound communications. Information generated through these tools may include the date and time of a call, the telephone number used, the marketing source associated with the call, call duration, and related metadata.

We do not use call tracking technology for the purpose of selling your personal information. We may use service providers to help us manage and analyze these communications on our behalf.

6. Cookies, Analytics, Pixels, and Similar Technologies

The Site may use cookies, log files, pixels, tags, scripts, analytics tools, and similar technologies to collect information about website activity and user behavior. These technologies help us:

  • Operate and improve the Site
  • Remember user preferences
  • Measure website traffic and performance
  • Understand how visitors use the Site
  • Evaluate advertising and lead-generation performance
  • Improve content, communication, and marketing efforts

Some of these technologies may be provided by third parties, including website hosting providers, analytics providers, advertising platforms, CRM systems, scheduling systems, or chat platform providers.

Most browsers allow you to control cookies through browser settings. If you disable cookies, some Site features may not function properly.

7. How We Share Information

We do not sell your personal information for money.

We may disclose information we collect to:

  • Employees, contractors, and representatives who need the information to perform business functions
  • Website hosting providers, CRM platforms, chat providers, scheduling providers, communication providers, analytics providers, marketing vendors, call tracking vendors, and other service providers acting on our behalf
  • Professional advisors, insurers, auditors, or legal counsel as reasonably necessary
  • Government authorities, law enforcement, courts, regulators, or other parties when required or permitted by law
  • A successor entity in connection with a merger, acquisition, asset sale, reorganization, financing, or similar business transaction

We may also disclose information as necessary to protect our rights, property, systems, customers, employees, or business operations.

8. Data Retention

We retain personal information for as long as reasonably necessary for business, operational, legal, compliance, dispute resolution, recordkeeping, and enforcement purposes, unless a longer retention period is required or permitted by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites and Services

The Site may contain links to third-party websites, plug-ins, social media pages, financing tools, payment tools, maps, or other external services. We are not responsible for the privacy, security, content, or practices of any third party. Your use of third-party websites or services is governed by their own terms and privacy policies.

11. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13 through the Site.

12. Michigan Residents and Other State Rights

We will handle personal information in accordance with applicable federal and Michigan law. If you are a Michigan resident and wish to request that we review, correct, or delete information you previously submitted to us, you may contact us using the contact information below. We may retain certain information as required or permitted by law, for legitimate business purposes, or to complete transactions, provide services, resolve disputes, or enforce our agreements.

13. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time in our sole discretion. Any changes will be posted on this page with a revised Effective Date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

All Grit Plumbing
9686 Bridge Lake Rd
Clarkston, MI 48348
Email: admin@allgritplumbing.com
Phone: 248-667-8904
Website: allgritplumbing.com